Terms & Conditions

The Wood and Installation

Wood is a natural product and all trees are different with different properties. These properties can include colour differences, warping, twisting, shakes, splits, knots, knot holes and varying surface finishes and are part of the natural properties of this type of material. These properties are normal for externally used timber, and cannot be guaranteed against. Sometimes deep and wide shakes and cracks can appear unsightly but we have calculated for these in our designs. Minor adjustments may have to be undertaken on site due to the nature of timber.

 

The Most Important:

DISCLAIMER: Please take note that our log cabins, being timber-based structures, may be susceptible to severe and extreme weather conditions.

 

It is most likely that the product you are purchasing from us will be made from timber which is commonly used in temperate and arctic conditions. Timber is a beautiful material to purchase and to build with however, even once it is chopped up in logs and no longer treelike it is still very much living and controlled by the uncontrollable. The uncontrollable being one of the most talked about topics in the UK – the weather! Come rain or shine, treated or untreated, hot or cold, timber will react in weird and wonderful ways.

Timber will:

 

• Crack

• Warp

• Twist

• Split

• Shrink and contract

• Swell and expand

 

We understand how important your purchase will be to you and the excitement of the many wonderful ways you will use and decorate your product however below is some general advice and guidance:

 

• If your product is untreated, please treat INTERNALLY AS WELL AS EXTERNALLY as soon as reasonably possible to maintain the longevity. If your product is treated you can apply a water repellent to reduce the amount of splitting caused by the weather.

• Sap is formed naturally by trees and in some cases, you can see it coming out of the wood. It is a natural product and can be removed using soapy water however your local DIY shop will likely stock specialist products.

 

Log Cabins

 

You will likely have to (regardless of who installs the product and what log cabin you purchase):

 

• Perform maintenance such as repack window and doors, adjusting storm braces and tapping down logs

• Manipulate the timber if warped or twisted (wetting and weighting works a treat!)

• Regularly ventilate log cabins

• We recommend that if you intend to fix items to the walls that they do not attach over several wall logs. This can restrict the natural expansion and contraction of the product and create gaps.

• Regularly clear the roof of any debris to avoid water pooling on the roof

• Some customers like to modify their product by covering the floor however we would recommend that you check with your chosen floor covering supplier that it is suitable to fit over the top of spruce floorboards. This could potentially lead to rotting floor boards.

• A square, level and plumb base. No run offs, no unevenness, nice and sturdy and capable of supporting the weight of the product.

• Cabins with hot tubs inside must be well ventilated with a fan large enough to take humidity away 

 

 

Other Products (we sell lots of other products however have narrowed down to the key points)

 

Some customers like to modify their product by covering the floor however we would recommend that you check with your chosen floor covering supplier that it is suitable to fit over the top of spruce floorboards. This could potentially lead to rotting floor boards.

• A square, level and plumb base. No run offs, no unevenness, nice and sturdy and capable of supporting the weight of the product.

• Ensure that any brackets are fitted at the correct height for the roof to sit properly.

 

TERMS OF BUSINESS

1. All orders are accepted under the following terms and conditions which constitutes a legally binding contract. Customers are advised to read this carefully before proceeding with the order.

2. We will use all reasonable efforts to try to keep to the estimated delivery dates. In very extreme circumstances these may be subject to strikes, shortages of labour or materials, breakdowns of machinery and transport and other factors beyond our reasonable control. We reserve the right for a reasonable extension of time for delivery in such cases. Notification to change of delivery date will be made as soon as possible.

3. Delivery is arranged to the convenience of the company agreement of the customer. While it is not possible to give accurate times, a mobile telephone number for contact with the erectors on the day will be available. It is the customers responsibility to ensure that arrangement for receipt of the building and the payments are made. In the event of the customer failing to keep to the arrangements which make delivery impossible, we reserve the right to charge a call out fee of £75 or 10% of order total, whichever is greater. At least 48 hours notice for postponement is required or the call out fee will still apply. 

4. Upon delivery, if any parts are lost or damaged we will either repair damaged components at our discretion or replace damaged components with new ones free of charge. This is providing notification of such damage or shortage is made on delivery, or in writing within 7 days of delivery. Your statutory rights are unaffected. 

5. Erection of your building can only take place if the provided base is concreted or paved and is absolutely level and of sufficient size. In the event of the base being unsuitable, our erectors will stack the building on your property at which point the balance must be paid in full, or if agreed by us we can arrange for storage and redelivery, in this instance you will be charged at our call out rate £50.00. It is your responsibility to correct the base and we will return to complete the installation.   

6. Specification, these are correct at the time of publication, but are subject to alteration or withdrawal at any time without notice. As our policy is to seek constantly to improve design, quality and service we reserve the right to amend, alter or change at our discretion when such changes may be deemed desirable or necessary. 

7. The purchaser will provide fair and reasonable access to the site. Under no circumstances will components be carried over garage roofs, fences, hedges etc. Please consider the dimensions of the building when ordering, most buildings will not fit through a standard house door. 

8. No responsibility can be accepted for accidental damage to property or garden caused during delivery/fitting process. 

9. Timber is a natural product, subject to changes caused by environmental conditions, to minimise contraction and expansion it is essential to maintain your building. Some movement may occur after fitting and this is beyond our control. To prevent this, we recommend an application of spirit based wood preservative upon installation and annually thereafter. 

10. In exposed areas it may be necessary to secure the building to the base to prevent wind damage or movement. This work is not included in our installation package and will be the responsibility of the customer once installation has been completed. 

11. We will not be able, under any circumstances secure the building to the base/floor. If this is required then this is to be organised independently.   

12. The customer is responsible for checking with their local planning office for all restrictions that may apply to their property. Cabinstore Ltd take no responsibility for any planning issues that may arise.

13. Please use the planning portal website to help you find out more about your local planning restrictions.

14. Orders placed by telephone, or on-line customers have the right to cancel their order within 7 days of delivery. Notice must be provided within the 7 days by durable form and this can be done either by email to sales@cabinstore.co.uk or in writing to Returns, Cabinstore limited, 23, Burton Road, Twycross, Warwickshire. CV9 3PR. You must keep the goods in good condition while they are in your possession. Goods due for return should be ready for collection in the same place they were delivered. Assuming the goods were as described, and not faulty a refund will take place less any costs incurred by Cabinstore. Refunds will take place within a reasonable amount of time after the goods have been returned and inspected. These cancellation provisions do not apply to any bespoke items produced to the customers own specification, constructed log cabins, or items purchased direct from one of our sales sites. 

Returns cannot be accepted on the basis of: swelling, shrinking, twisting and colour variations, resulting from the inherent physical properties and peculiarities of wood as a natural material, branches and/or knots; knot holes which have occurred due to variations in weather and temperature (including if they are located at the edges); small drying splits or cracks; and/or any resin pockets that are within the timber.